Responsibilities:

• Answering calls and dealing with queries appropriately
• Supporting diary management and appointment making
• Process CV’s and prepare formats for consultants
• Updating CRM system with candidate details and checking for correct documentation in line with GDPR regulations
• Managing the referencing process for candidates who work for the agency
• Identifying candidate attraction through the posting of adverts
• Using social media to attract, approach and engage new candidates
• Acknowledging candidate applications via either email or phone
• Initial registration with candidates via the telephone, establishing criteria for individual job search
• Performing CRM audits and completing internal compliance for workers
• Filing, Scanning and general office administration 
• Managing the stationery and office supplies, and the day to day running of the office

Other attributes:

• Working knowledge of Microsoft office packages
• Good background in administration within a sales environment and supporting team members
• Experience of customer service environment and responding to queries in a polite and professional manner
• Experience of CRM management
• Good level of communication skills both written and verbal, and attention to detail
• Excellent time management skills with ability to manage workload
• Confident over the phone with client/candidate enquires within a busy recruitment office